cvk66's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in full transparency how cvk66 collects, stores, and protects your data.
Introduction & General Principles
This privacy policy ("Policy") describes how your personal information is processed when you use any of the services on the cvk66 platform.
Important: By using the cvk66 website or app, you are considered to have read and agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
1.1 Who We Are
cvk66 is an online gaming and sports betting platform operated for players in Bangladesh. Our website address is https://cvk66.lat. We keep your information secure using SSL encryption and advanced security technology.
This policy applies to our website, mobile application, and any other digital service under cvk66. We respect your privacy and are committed to protecting your data.
1.2 Scope of This Policy
This privacy policy applies to the following:
- Account registration and login on the cvk66 platform
- Financial transactions — deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Gameplay and betting activity
- Use of customer support services
- Claiming promotional offers and bonuses
- Use of any other features or services on the site
Information We Collect
cvk66 collects only the information needed to operate our services properly, ensure security, and give you the best experience.
2.1 Identity Information
During account registration we collect:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Username and password (encrypted)
2.2 Financial Information
For processing transactions we collect:
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Transaction history and amounts
- Deposit and withdrawal timestamps
- Bonus and promotional benefit claim records
We never store full card numbers or complete mobile banking PINs.
2.3 Technical and Device Information
Information collected automatically while using the site:
- IP address
- Browser type and version
- Operating system
- Device type and screen resolution
- Session duration and page navigation data
- Data from cookies and similar tracking technologies
2.4 Gaming Activity Information
To improve your gaming experience we store:
- Preferred games and betting history
- Bonus usage patterns
- VIP level and points information
- Responsible gaming limits and settings
Purposes of Data Use
cvk66 uses collected information only for the legitimate purposes listed below. We do not sell your information to third parties.
| Purpose | Type of Data Used | Basis |
|---|---|---|
| Account management and verification | Identity information, contact information | Contractual necessity |
| Processing financial transactions | Financial information, identity information | Contractual necessity |
| Fraud and money laundering prevention | All data categories | Legal obligation |
| Providing customer support | Identity, transaction, and gaming information | Contractual necessity |
| Service improvement and analysis | Technical information, gaming information | Legitimate interest |
| Personalized promotions and bonus offers | Gaming information, contact information | Consent |
| Responsible gaming monitoring | Gaming information, financial information | Legitimate interest and legal obligation |
Cookies and Tracking Technology
cvk66 uses cookies to improve your browsing experience and ensure the functionality of our services.
Essential Cookies
Essential for the core functionality of the site. Without these, login, payment, or gameplay is not possible. These cookies cannot be disabled.
Analytics Cookies
Help improve service quality by analyzing how the site is used. Used to understand which pages are visited most or where issues occur.
Preference Cookies
Used to show content and promotions based on your preferences. You can withdraw consent for these cookies from your account settings.
Cookie Control: Analytics and preference cookies can be disabled from your browser settings. However, disabling essential cookies may prevent the site's core services from working correctly.
Information Sharing with Third Parties
cvk66 does not sell or rent your personal information. Information may be shared with third parties only in the limited circumstances described below and under strict conditions.
5.1 Payment Processing Services
Necessary transaction information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These processors follow their own privacy policies and use your information only for the specified purpose.
5.2 Game Software Providers
Our platform runs software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft. Technical information may be shared with these providers during gameplay. However, your identity or financial information is not shared with them.
5.3 Legal Obligations
Information may be shared with authorities in the following circumstances:
- Upon a valid request from law enforcement agencies
- To comply with anti-money laundering (AML) regulations
- In investigations of fraudulent activity
- To comply with court orders
Such sharing is carried out on the basis of legal obligation and we always provide only the minimum information required.
5.4 Technology Service Providers
Trusted third parties are used for cloud hosting, cybersecurity, data analytics, and customer support software operations. These service providers operate under cvk66's strict data protection agreements and may not use your information for any other purpose.
Data Security Measures
cvk66 uses industry-leading security technology to protect your personal information.
Encryption Technology
All data transfers are secured through SSL/TLS encryption. Stored sensitive information is protected with AES-256 encryption. Passwords are never stored directly — strong hashing algorithms are used instead.
Access Control
Only authorized personnel can access your information within the required scope. Two-factor authentication (2FA) is in place. All system access is logged and subject to audit.
Network Security
Our servers are kept secure through firewalls, intrusion detection systems, and regular security audits. DDoS protection is also active.
Security Reviews
Our security measures are kept up to date through regular penetration testing and vulnerability assessments. A rapid response plan is in place for any security incident.
Your Role: While we ensure technical protection, you also play a part in securing your account. Use a strong password, do not share it with anyone, and always log out when using an unfamiliar device.
Your Rights
cvk66 gives you control over your personal information. You may exercise the following rights at any time.
Right to Access Information
You can request to know what information we hold about you and receive a copy of it.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted, however some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to your information being used for marketing purposes and can turn off relevance cookies.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
Exercising Your Rights: To exercise any of the rights above, please email us at [email protected]. We will respond to your request as quickly as possible after verifying your identity.
Data Retention Period
We retain your information only for as long as necessary. The retention policy for different types of information is described below.
8.1 Account and Identity Information
Identity information is retained for as long as the account remains active. Even after an account is closed, certain information may be retained as required by legal obligations.
8.2 Financial Transaction Information
Transaction records are retained for an extended period in accordance with financial regulations and anti-money laundering laws. This information may also be needed for dispute resolution and legal proceedings.
8.3 Gaming History
Records of gaming activity are retained for a reasonable period for responsible gaming monitoring and dispute resolution. Information used for marketing purposes is deactivated within a maximum of 30 days after you withdraw your consent.
8.4 Technical Logs
Technical logs are retained for a limited period for site security and troubleshooting. They are automatically deleted once the retention period expires.
Protection of Minors' Information
Collection of information from those under 21 is prohibited
cvk66 services are intended for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is carried out at the time of registration. If a user creates an account by providing a false age, the account will be terminated as soon as this is discovered and any collected information will be deleted.
If you believe that a minor has created an account on our platform, please contact us at [email protected].
Policy Changes and Updates
10.1 Notice of Changes
cvk66 reserves the right to update this privacy policy as needed. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification of the changes to your registered email
- Display a clear notice on the site
10.2 Continued Use After Changes
Continuing to use the site after an update will indicate that you have accepted the revised policy. If you do not agree with the changes, please contact [email protected] to close your account.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with our support team.
Privacy Support
Our support team is available 24/7 in Bengali and English to assist you. Contact us via live chat or email.
Email: [email protected]
Live Chat Support
Our live chat service operates 24 hours a day, 7 days a week. Use live chat for immediate assistance.
Email support
For detailed privacy-related requests or data access applications, write to us at [email protected].